TERMS & CONDITIONS
We believe our products are made to an exceptional standard but you are protected if there is a genuine manufacturing fault in the product you have purchased.
Mariana Hardwick quality controls every garment before shipping out your order.
No returns will be accepted on garments or accessories unless the items are faulty. Any claims must be notified within 7 (seven) days.
Shipping costs and delivery times are simply an estimate and do not take in to consideration weekends, public holidays and unforeseen transit delays. Mariana Hardwick does not take responsibility for any delays caused by delivery services or international customs clearance processes.
Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.
Cancellations and Refunds: No refund will be given upon cancellation of a sale unless Mariana Hardwick contravenes these conditions of sale. Mariana Hardwick retains the right in its absolute discretion to issue a credit note for a cancelled sale. Strictly no refunds will be given on cancelled sales items.
Hardwick Bride gowns are sent as stock to order pieces based on a set of specified measurements as per our size chart.
Dresses may be subject to tolerable variances in dye lot colour.
For lace dresses, there may be some variation in the placement of pattern as per sample viewed online or in store. Mariana Hardwick’s dressmakers ensure that each gown is beautifully cut and hand finished in our Melbourne Atelier to ensure the gown is to Mariana Hardwick high quality standard.
Drycleaning: Mariana Hardwick only recommends and uses Ferrari Dry Cleaners for our hand crafted gowns. Ferrari Dry Cleaners have been cleaning our gowns for the past 30 years and have the highest standard of care with our delicate fabrics. Mariana Hardwick will not be responsible for the outcome of gowns dry cleaned by others.